Office of the President | Enrollment Management
ADMINISTRATOR II
RESPONSIBILITIES & DUTIES:
Leads the development and execution of a comprehensive recruitment plan, addressing undergraduate (First-Time First-Year and Transfer) populations, to meet the enrollment goals of the University. Provides oversight and strategic guidance on the development of recruitment initiatives. Works closely with the Director of Enrollment Management Marketing & Communication and the team to develop and implement a comprehensive plan for recruitment and yield events, partnering across divisions to maximize expertise and resource sharing. Responsible for the day-to-day activities of direct reports and is responsible for all office operations including the hiring, training, supervision, development, and performance management of departmental staff, offering counsel and direction as necessary to enable highly effective teams. Manages staff workflow, work assignments, and the coordination of efforts between and among the various functions of the department necessary for the recruitment, admission, and enrollment of applicants to the University. Develops a plan for enhancing and improving recruitment strategies to increase the public’s awareness of the institution and its academic programs and nonacademic resources and services. Collaborates with the Enrollment Management Marketing team and the University’s Communication & Public Relations team to improve and enhance admissions marketing and communication materials and campaigns. Formulates, evaluates, and implements University admissions policies and procedures including, but not limited to, internal compliance, application processing, student communications, and the publication of related deadlines. Collaborates with multiple academic departments including high demand programs, Graduate/Credential, and Self-Support programs, to ensure program admissions comply with University admission processes/procedures. Prepares comprehensive and ad hoc reports regarding recruitment efforts, application processing, admissions decisions, and evaluation practices as requested. Ensures that admissions operations, including evaluation practices, adhere to the guidelines set forth by Title 5, the California State University, and CSUCI policy. Evaluates and modifies operations on a regular basis and as necessary to improve efficiency and effectiveness. Participates in the organization's strategic and budget planning processes and ensures that areas of responsibility remain within the annual budget. Works closely with University partners, external constituents, and the Enrollment Management Leadership Team to align processes to reach the University’s enrollment and retention goals effectively and efficiently. Liaises with other administrators to provide oversight and creative influence for CRM improvements and advancement. Performs additional related duties as assigned.
REQUIREMENTS OF POSITION:
Education: Master’s degree in a related field required. A bachelor’s degree with an additional two years of a management experience (seven years or more total experience) may be substituted for the master’s degree.
Experience: At least five years of progressive experience in enrollment services in higher education required. Supervisory and management experience is preferred.
Other knowledge/skills: Demonstrated knowledge and application of best practices and procedures in admissions and recruitment, including AACRAO guidelines and government mandates, NACAC best practices, and how they contribute to a strong strategic enrollment management plan. Proven success pushing the boundaries of traditional collegiate marketing and communications and applying innovative solutions for achieving successful enrollment outcomes. Experience in leading diverse teams through change and improving both employee engagement and enrollment outcomes. Excellent knowledge of student information systems, market research and database analysis. Demonstrated critical thinking skills to analyze situations, identify problems and concerns, interpret, and apply policies, and develop and implement solutions. Knowledge of the demographic and socioeconomic factors that influence college enrollment and retention practices, particularly in public universities. Strong written, interpersonal, and presentation skills to establish and maintain effective working relationships with a wide variety of constituents, both on and off campus; use of tact in working with these groups to balance competing interests. Ability to work in a results-oriented, fast-paced, and challenging environment where enrollment may fluctuate, and targets may shift. Excellent organizational skills and ability to manage multiple projects concurrently and with attention to detail. Willing and able to travel to support recruitment programs, systemwide meetings, and professional development. Must be able to adjust working hours to meet special jobs, including working additional hours and occasional weekends and holidays.
Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of University work, in every division, and participates at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond.
This position is a “designated position” in the CSU’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Hiring range: $10,000 to $10,417 per month
