CSUCI Jobs

Financial Aid & Scholarships

Student Services Professional II

RESPONSIBILITIES & DUTIES:

Under general direction, the Financial Aid Counselor (SSP II) independently performs a variety of moderately complex professional tasks in the Financial Aid & Scholarships office where a wide variety of situations require use of professional judgement in circumstances that warrant a case-by-case review. These tasks will include a significant amount of student and parent contact and the consistent application of federal, state and university policies and procedures to ensure program compliance, integrity, and sound fiscal procedure. The Financial Aid Counselor will provide quality customer service to students and families regarding financial aid eligibility and will be responsible to analyze federal and state financial aid applications to determine financial need; prepare and award financial aid packages; and perform all duties related to the financial aid process. The Financial Aid Counselor also provides program guidance in assigned area and utilizes high level analytical and interpersonal skills to investigate and resolve student concerns. Assigned program areas may include State University Grant (SUG), Satisfactory Academic Progress (SAP), and outreach activities. The Financial Aid Counselor participates in university recruitment and retention activities and will have responsibility for providing information sessions for students, parents, and families in support of various outreach efforts. They will be able to effectively communicate and counsel individual students and groups of students and their families. Requires the general knowledge of student aid methods of organizational and program management. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through research and interviews. Requires incumbent to plan, counsel, use professional judgment and effective decision-making to ensure that their student population is processed efficiently and effectively. Provides financial aid counseling to prospective, current and alumni students and families through e-mail, telephone and in-­person appointments. Uses appropriate Federal, State and University standards to evaluate information provided by financial aid applicants to determine eligibility for specific types of assistance. In special cases, involving unusual circumstances exercises professional judgment based on experience and a thorough knowledge of appropriate Federal Regulations. Must be able to maintain a positive, effective, working environment between the Financial Aid & Scholarships office and other department's on and off campus. Conducts financial aid presentations in individual and group settings to on-campus and off-campus constituents. Maintains cooperative working relationships with staff, faculty, and campus administrators. Performs additional related duties as assigned.

REQUIREMENTS OF POSITION:

A Bachelor's degree from a four-year college or university and a minimum of two years of professional experience working in financial aid office. A Master's degree in a job-related field may be substituted for one year of the professional experience.
Ability to perform accurately in a detailed-oriented environment, handle multiple priorities, and organize and plan work projects, strong oral and written communication skills; and ability to compose and appropriately format correspondence and reports. Thorough knowledge of the principles and practices of financial aid and the ability to apply knowledge to situations where precedents do not exist or are ambiguous. The ability to create solutions to student problems that integrate the full range of university resources. Must be sensitive to the needs of individuals while maintaining the legal and fiscal integrity of federal, state and university aid programs. The ability to analyze complex situations and determine appropriate courses of action while engaged with students in personal interactions of a sensitive nature. The ability to work and communicate effectively with a diverse population of students, staff, faculty, the community, and the ability to function as a member of the financial aid team. Ability to use standard office software including but not limited to the Microsoft Suite and student aid systems such as Oracle PeopleSoft, Common Origination and Disbursement (COD), WebGrants, NSLDS, FAA Access, Campus Logic, etc.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

** Review of applications will begin 6/13/2022 **

Hiring Salary:  $4,304 per month