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CSU Channel Islands is transitioning to a new online application system. To view and apply for jobs posted prior to July 21, 2021, please visit: Faculty Jobs | Staff Jobs

DASS Analyst

Apply now Job no: 515598
Work type: Staff
Location: Channel Islands
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time




Provides a full range of high-level support functions and oversees day-to-day administrative operations of DASS programs and services including responsibility for hiring student assistants. Creates and coordinates trainings for DASS student assistants including topics such as includes leadership skills training, career exploration, office etiquette an overview of disability law, best practices for the field, and provides day-to-day oversight. Oversees student assistant time keeping and reporting. Serves as the HR and Payroll liaison for DASS. Responds to questions and/or complaints in a manner that requires full knowledge of the University infrastructure, DASS philosophy, and campus policies and procedures. Creates, reviews, analyzes, and provides recommendations for new/updated DASS policies and procedures. Collects, analyzes, and reports on DASS program and service data. Oversees completion and coordination of Non-Employee paperwork and on-boarding for professional note-takers. Forms working relationships with a variety of vendors and serves as lead for procuring real-time captioning and interpreting services including the creation, implementation, and oversight of a system to track requests, vendor service delivery, payment reconciliation, and quality assurance. Understands problems from a broad perspective to ensure a high level of customer service is maintained. Coordinates procurement of supplies for the office. Coordinates conference registration, travel authorization, and travel arrangements for DASS staff as requested. Assists with assignments, contracts, applications, maintenance requests, key administration, and budget tracking on an as-needed basis. Responsible for DASS budget tracking including creation of purchase orders; determination of allowable expenses; recommendations for approval of expenditures in accordance of approved budget; and preparation and presentation of operational and budgetary reports, as well as detailed budgetary analysis and projections. Analyzes and implements functions on the Accessible Information Management Software (AIMS) in collaboration with the Assistive Technology Specialist. Records all student data within the AIMS database, including student applications, accommodations, and housing requests. Analyzes AIMS data reports on a regular basis. May assist with alternative media as needed. Responsible for collecting, analyzing, and reporting DASS student data on a weekly basis including creation and oversight of a system for collecting and reporting data on the divisional dashboard. Serves on Division-wide committees as assigned. Interprets and applies policies and procedures independently and uses judgment and discretion to act when precedents do not exist. Builds and maintains positive working relationships with students, administrators, faculty, and staff within the University. Coordinates and facilitates special events on behalf of DASS. Coordinates priority registration and new student applications. Assists DASS staff with the preparation and facilitation of disability-related training to faculty, staff, and community members. Assists with preparing and facilitating programs orientation to faculty, students, parents, and the campus community. Responsible for coordinating alternative testing services throughout the semester including processing exam requests through AIMS; securing testing space, special software/equipment, exams and instructions from faculty; and coordinating staff to assist with proctoring/scribing of exams, monitoring exams, and recording completed exams. Responsible for the implementation and oversight of Zoom Drop-In hours. Coordinates the note taking accommodation process including marketing, on-boarding note takers, overseeing Note Taking Express (NTE) services, developing and conducting training for note takers, processing all notes received, monitoring quality of note takers’ work, coordinating payment for note takers, communicating with faculty as needed, and troubleshooting issues that interfere with DASS’ ability to remain in compliance with required accommodations. Responsible for development of a system to monitor service delivery of NTE Live including service requests, service provision with vendor, payment, quality assurance, and coordination with faculty and staff. Serves as lead point of contact for DASS during finals week and coordinates all testing logistics including ensuring the security of exams, communicating with faculty and program chairs, scheduling exam requests, securing testing locations, securing volunteer assistance, and providing training of DASS testing process to volunteers. Ensures processes are in place to encourage students to uphold academic honesty during exams as well as secures scribes and alternative media for testing when necessary. Reviews best practices for the delivery of DASS services and provides recommended courses of action. Provides recommendations for continuous quality improvement. Refers students to DASS counselors or other campus services as needed. Performs additional related duties as assigned.


Bachelor’s degree in Psychology, Sociology, Communication, Education, or related field required; Master’s degree preferred. At least four years of moderate to complex professional clerical/office experience required. At least two years of experience in a university setting required. At least two years of experience in a university disability resource program strongly preferred. Must have the ability to interact with students of various abilities and be sensitive to a diverse campus community. Must be student centered, team oriented, and able to maintain a professional demeanor at all times including when working with difficult persons and situations. Ability to adapt quickly in a fast-paced environment with multiple, changing priorities and deadlines. Ability to complete tasks of moderate to complex nature with minimal supervision. Excellent written and verbal communication skills. Must maintain strict confidentiality in all aspects of work. Ability to learn and uphold the Americans with Disabilities Act (ADA) and campus polices pertaining to college students with disabilities. Ability to conduct program assessment and implement new processes, policies and delivery of services. Must be fluent with office technology and frequently used software (e.g. MS Word, Outlook and MS Excel) and have skills and ability to maintain note-taking and alternative exam requests. Ability to work occasional alternative work schedules, including evenings and some weekends dependent on program and department needs.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring range: $3,750 to $4,167 per month

Advertised: Pacific Daylight Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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