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Associate Director of Academic Advising

Apply now Job no: 518528
Work type: Management (MPP)
Location: Channel Islands
Categories: MPP, Administrative, At-Will, Full Time

Division of Student Affairs

Administrator I


Assists the Director with administration, strategic direction, and leadership of all Academic Advising programs and services. Provides operational oversight of the day-to-day functions of the Academic Advising front office. Leads the design, implementation, and revision of organizational goals, objectives, strategic plans, policies, and operating procedures as related to Academic Advising and academic retention efforts. Serves as Administrator on Call when the Director is unavailable. Directly supervises professional and support staff as well as oversees their recruitment, hiring, training, professional development, and performance evaluations. Develops and guides projects assigned to Academic Advisors. These projects are varied and extensive in scope, reaching across many student groups and have a direct impact on student success, retention, graduation, and University-wide and CSU established goals and processes. Assesses advising services for quality and for effectiveness in increasing retention, decreasing time to degree, and overall student success. Assists the Director with the performance evaluation of program coordinators and support staff. Develops, plans, implements, and oversees individual and group training of all academic advisors, and support staff regarding academic rules, regulations, policies, procedures, and requirements. Works closely with the Peer Advising Coordinator to develop and implement a comprehensive training program for Peer Academic Advisors. Develops and implements a training curriculum for each of these constituencies with specific learning outcomes and methods to evaluate the effectiveness of the training. Develops and implements a protocol for on-going training and professional development. Develops, reviews, and updates all training materials including learning modules, presentation materials, curricular memoranda archives, and handouts, etc. Researches latest trends and best practices in academic advising training and delivery methods and provides recommendations for program improvement.

Coordinates Academic Advising’s participation in campus-wide retention initiatives including the Freshman Retention Project, Graduation 2025 Committee, and various Executive Order Implementation Committees, etc. Reviews data, collects feedback, makes presentations to campus stakeholders, and coordinates Academic Advising’s recommendations to each of these entities. Assists students with scheduling classes, coursework evaluation, informing students of major/minor requirements, and long-range academic planning. Provides assessment instruments to advisees to monitor individual satisfaction of advising sessions. Reports and tracks student progress through the computerized advising tracking system. Provides comprehensive advisement to students who have problems in choosing, pursuing, and adjusting themselves to educational and career goals. Assists students in resolving problems related to their academic progress. Advises students experiencing academic difficulty and applies techniques to evaluate past occurrences and reach appropriate courses of action. Assists with developing and updating advising program literature. Coordinates creation and scheduling of advising workshops and facilitates selected workshops. Updates and develops advising tools for major advisors, staff, faculty, and students. Serves as an Academic Advising resource for assigned major advisors.  Provides advising consultation on various committees (as assigned) such as Academic Appeals Board, General Education, and Curriculum committees. Performs additional related duties as assigned.


Education: Master’s degree in college student personnel, higher education, educational leadership, communication, sociology, business, or related field required.

Experience: At least four years of progressively responsible professional experience in leading student academic advising, retention, or student success programs in a college/university setting required. Five or more years of such experience is preferred. Two years of management or supervisory experience, or any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been attained may be considered.

Other Knowledge/Skills: Knowledge of general university policies and practices related to undergraduate education and undergraduate degree programs are highly desirable. Must have a thorough knowledge of English grammar, punctuation, and spelling as well as excellent written and verbal communication skills. Working knowledge of the basic principles of student development theory and individual and group behavior, techniques and methods of interviewing, and educational programming. Demonstrated knowledge of college advising, communication, problem solving, teamwork skills, evaluating, and recruiting techniques. Working knowledge of student services programs outside Academic Advising. Ability to advise students individually and in groups on complex student-related matters. Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals. Ability to carry out a variety of professionally complex assignments without detailed instructions. Ability to participate in and contribute to group meetings, conferences, interviews, and make oral presentations. Ability to write clear and concise reports, utilize word processing and data programs, work effectively under pressure, complete assignments in a timely manner, and establish and maintain cooperative working relationships with students, staff, and faculty. Ability to meet the needs of a multicultural, multisexed, and multi-aged student body group. Comfortable working in a multi-cultural environment. Experience in working with computerized student information systems, databases, and other computer software desirable. Ability to organize and set priorities. Ability to quickly learn and apply the goals and objectives of the program as well as the policies and regulations of all undergraduate programs. Ability to maintain strict confidentiality in all aspects of work and to interact with and be sensitive to a diverse clientele. Ability to establish and maintain cooperative working relationships with a variety of individuals. May be required to work outside of traditional business hours.

Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of University work, in every division, and participate at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring Range: $5,834 - $6,250 per month

Advertised: Pacific Daylight Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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