Academic Evaluations & Special Populations Coordinator

Apply now Job no: 519720
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Enrollment Management

Student Services Professional III


Primarily responsible for the complex tasks and trainings regarding all processes related to registration, records evaluation and maintenance, transfer credit, degree candidacy, and graduation. Interprets and applies Title 5, University, and CSU system-wide policy as relates to Registrar area functions. Provides when necessary advising, counseling, analysis, and assessment for students attempting to complete requirement relating to their degree. Evaluates, verifies, and confirms degree requirements based on established university policies and procedures. Notifies students of evaluation results, informs them of appropriate options to satisfy outstanding requirements, and explains relevant policies, regulations, and procedures. Refers students to other academic units when appropriate. Reviews academic documents, assists students in appropriate appeal processes, and provides information on requirements via one-on-one meetings, phone, email, and message communications.

Serves as the Registrar’s office liaison to collaborate with colleges, departments, and other academic units to resolve issues related to completion of General Education, major, minor, or certificate requirements for students who have applied for graduation. Incumbent is responsible for the maintenance of student academic records, facilitating students' ability to register for classes, processing various documents in the student database, ensuring documents are scanned for future retrieval, and providing information related to registration and records to students, faulty, and staff. Responsible for regular webpage reviews in relation to their special program to ensure accuracy of information.

Coordinates the Academic Appeals Board including scheduling and leading Board meetings, recording, and updating student records based on Board decisions. Manages Petitions for Reinstatement, Academic Disqualification Appeals, and Grade Appeals. Works with complex and sensitive concerns and requires a high level of discernment to interpret guidelines and adapt or create new approaches for specific situations. Works directly with students that have been academically disqualified and/or are pursuing a grade appeal and is responsible for assisting students with identifying issues to graduating, evaluating each situation, analyzing the circumstances, and making suitable recommendations. Creates alternative solutions, guides students through the process of re-entry, and implements corrective measures to ensure academic success.

With the implementation of EO 1110, responsible for tracking, communicating, and ensuring the accuracy of student records. Monitors campus First Year Math/Quantitative Reasoning and Written Communication requirements, student milestones, and placing students in appropriate Math and English courses as necessary. Regularly performs query-based analysis of student milestones, uses data to assess the needs of students and various campus programs. Recognizes specific program needs and for developing approaches for possible implementation to meet these needs.

Performs other related duties as assigned.


Bachelor’s degree from an accredited institution. At least three years of experience in a Registrar’s or Admissions office; or equivalent combination and experience.

Expected to have working knowledge of the policies, practices, and procedures of the Registrar’s office and general knowledge of the methods and problems of registration and academic record maintenance. Working knowledge of student services programs outside of the Registrar’s Office, such as Academic Advising, Articulation & Curriculum, Student Systems, and Admissions. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters and determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Ability to interpret and evaluate descriptions and explanations of problems brought forward by individual or student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action carry out a variety of professionally complex assignments without detailed instructions and establish and maintain cooperative working relationships with a variety of individuals. Requires the application of a high degree of judgement, or persuasiveness, imagination and professional skills and knowledge, as well as a general understanding of the interrelationship and the need for coordinated action within the special programs.

Excellent verbal, written communication, and mathematical skills. Experience and proficiency using MS Office applications. Preferred Qualifications: Knowledge or experience with Student Information System programs, such as PeopleSoft. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment.

Hiring Salary: $4,879 per month

Advertised: Pacific Daylight Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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