Position Summary

San Diego State University is seeking a skilled and service-focused Technology Support Specialist II to deliver technical support to our campus community. In this role, you will troubleshoot complex hardware and software issues, support enterprise systems and endpoint management tools, and provide consultative guidance to faculty and staff.

Working independently on day-to-day assignments, you’ll help ensure reliable, secure, and user-centered IT services across the university. This position also provides support to the University Police Department and requires a DOJ/FBI background check.

Key Responsibilities:

• Technical & Help Desk Support
  • Provide in-person and remote technical support for desktops, laptops, mobile devices, peripherals, classroom and conference room technology.
  • Diagnose and resolve complex hardware, software, authentication (IM/SDSUid, MFA), and application issues.
  • Install, configure, and upgrade campus-licensed software and core applications.
  • Process and prioritize service requests while ensuring timely resolution and excellent customer service.
  • Support and guide staff and student assistants with escalations.
  • Deliver one-on-one and group training to faculty and staff on campus technologies and services.
    
    
• Systems & Core Services Support
  • Assist with endpoint management and device configuration (e.g., Microsoft Endpoint Manager, JAMF, Active Directory, Azure).
  • Support and maintain core campus platforms such as Google Workspace, Microsoft 365/Azure, Zoom, ServiceNow, Canvas, Mediasite, Globus, and Adobe.
  • Collaborate with Network Infrastructure and IT Security to troubleshoot connectivity and wireless access issues.
  • Maintain service management systems and contribute to asset tracking and reporting.
    
    
• Training & Documentation
  • Provide consultative support to optimize system performance and user experience.
  • Develop and maintain technical documentation and “how-to” resources.
  • Create training and communication materials to enhance technology adoption across campus.

Why Join Us?

• Make a Campus-Wide Impact: Support the technology experience of students, faculty, staff, and university partners every day.
• Work with Modern Enterprise Tools: Engage with a broad ecosystem of enterprise platforms and endpoint management systems.
• Collaborative IT Environment: Be part of a division dedicated to innovation, service excellence, and continuous improvement.
• Professional Growth: Expand your technical expertise while contributing to projects and service enhancements that shape the university’s digital future.
• Purpose-Driven Work: Help advance SDSU’s mission of learning, discovery, and engagement through reliable, secure, and user-focused IT services.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, Endpoint Management, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

For more information regarding the IT Services (ITS), Service Management department, click here.

Education and Experience

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Key Qualifications

• Knowledge and expertise in hardware and software troubleshooting.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.
• Organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
• Strong analytical skills to evaluate technology and configure and deploy system updates.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies, data needs, and data privacy regulations.
• Ability to prepare, edit, and maintain written technical documentation on a routine basis.
• Jamf and/or Microsoft Intune certifications are preferred.
• A degree in computer science, information systems, educational technology or a related technical field is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:

CSUEU Salary
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($5,787/month).
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $5,787-$8,430 per month (Step 1-Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by March 23, 2026, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.