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DASS Case Manager

Apply now Job no: 516825
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services


Student Services Professional IV



Provides case management and support to students with disabilities potentially in crisis, students with complex accommodation needs and students in need of support related to academic issues, housing, food, and financial insecurities. Assists students in optimizing their educational experience while minimizing the impact of disability-related distress on students' academic careers. Provides students with disability-related and general student support information about university programs, services, and resources available to them. Plays a critical role in helping students to resolve challenging academic courses, communicating with faculty, and to connect them to the resources for academic issues, mental health, food insecurities, and a host of other stressful situations that can impact student success. Supports students in overcoming barriers, clarifying needs, and navigating complex issues that might hinder their overall academic success. Assists students with crisis and immediate needs that might hinder academic progress. Assists students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, accommodations, and personal distress on students' academic endeavors. Using a case management model, facilitates, coordinates, tracks, and documents referrals to campus and community resources and services. Coordinates on- and off-campus support and communication amongst stakeholders providing integrated behavioral health services. Maintains an accessible database of current community resources and referral processes. Serves as a liaison between student and campus and community services. Coordinates care, interventions, social support with appropriate referrals, and follow up services within a broad network of campus and community resources. Provides a safe, welcoming, and affirming environment for all students. Collaborates in providing support to students in distress by triaging concerns and coordinating a response from the campus community. May oversee professional referrals for both on- and off-campus providers, ongoing support, outreach, and follow-up. Develops services for students, coordinates case management between Disability Accommodations & Support Services (DASS) and the Dean of Students office (DOS), Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, University Police Department, Enrollment Management, and Housing & Residential Education staff. Serves on the Campus Access, Retention & Equity (CARE) Team and Basic Needs Task Force. Provides timely reports and updates to the DASS Director and/or CARE Team regarding cases. Responsible for maintaining accurate files and data for all cases and provides status reports each semester and as needed. Responsible for developing and presenting to the campus community on available resources and strategies for assisting students with disabilities experiencing distress. Conducts community outreach and education, data collection, assessment, and other relevant special projects, updating student case files, conducting mid-year reviews, and assist with annual retreats. Carries out special projects and initiatives as directed by the Director/AVP. Provides ongoing development and outreach education to the University community; outreach to include students, staff, and faculty. Develops and administers an assessment plan for case management services. Creates policies and procedures to guide the work related to providing support and resources to students. Assists in the preparation of departmental, division, and university reports. Assists with maintaining a web presence and utilizing various marketing strategies. Carries out and supports special projects as a member of the DASS team. Performs additional related duties as assigned.


Educational: Bachelor’s degree in psychology, social work, counseling, educational leadership, or closely related field from an accredited institution required; master’s degree strongly preferred.

Experience: At least four years of field-related, professional experience required. Two years of progressively responsible, professional experience in case management required. Licensure as a social worker or comparable practice/field strongly preferred. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience; a doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Other Knowledge/Skills: Knowledge of ADA and federal laws related to disabilities, available disability support services, mental health, health, and support resources in the broader Ventura County and Southern California area to assist students in meeting their disability related needs. Strong knowledge of mental health, student advocacy, suicide prevention and crisis management. Demonstrated ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting). Thorough knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories particularly as it relates to students with disabilities. Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques, and confidentiality. Ability to develop, implement, and market new outreach programs and provide consultation services. Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, sexual orientation, and military status. Must have excellent written and verbal communication skills, as well as effective presentation skills. Effective interpersonal and communication skills as demonstrated by a pronounced sensitivity to the needs of a diverse student body; demonstrated experience working with diverse student, faculty, staff and community populations and proven ability to create an inclusive and welcoming campus environment. Must be able to demonstrate respect and integrate cultural sensitivity when providing services. Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior. Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups to provide information, explain procedures, investigate facts, and persuade others. Extensive knowledge of student security and privacy requirements including Family Educational Rights and Privacy Act (FERPA). Experience and familiarity with case management database/software is preferred. Occasional evening or weekend hours may be required with advance notice if possible.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring range: $5,501-$5,918 per month

This position may be eligible to telecommute up to two days per week based on operational need. Approval is granted by the supervisor and is reviewed every six months.

Advertised: Pacific Daylight Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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