Coordinator of Veterans Programs

Apply now Job no: 523446
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Student Services Professional III


Plans, coordinates, and implements programs, services, and initiatives for military-connected students including marketing, events, budget oversight. Assists area leadership with identifying department vision, goals, and objectives.

Collaborates with Enrollment Management & Marketing to examine and improve enrollment processes related to the military-connected student population. Develops a marketing model and ensures events and programs have an appropriate web presence, utilizing a variety of mediums including CI Sync and social media. Leads the development and implementation of initiatives and programs that support the academic, co-curricular, outreach, and support services for new military-connected students transitioning into the CI community. Collaborates with the Certifying Official to develop efficient processes and systems related to the administration of the GI Bill, CalVet Fee Waiver, and other educational benefits for military-connected students. Regularly utilizes student development theory, research, best practices, and assessment tools to help leadership identify and understand the needs of students transitioning to university life. Develops and supports co-curricular opportunities, events, and programs to enhance student engagement, pride, and sense of community.

Assesses, monitors, and tracks the needs of current military-connected students and recommends new initiatives according to identified needs. Researches and implements best practices for programs and services for veterans in the community. Serves as a professional resource regarding strategies for working with military-connected students. Works with incoming military-connected students to facilitate a successful transition to civilian life and to develop an effective retention plan. Coordinates activities, promotional efforts, and programs during the academic year. Develops, prepares, and presents recommendations and reports on an as needed basis. Operates the Veterans Resource Center including the selection, day-to-day oversight, and evaluation of student employees. Leads the Veterans Work Study Program and ensures compliance with VA policies and procedures. Exercises professional judgment in day-to-day oversight of operations, services, and activities that require direct interaction with other areas on campus as well as a variety of community and military constituents. Develops partnerships with national organizations, community colleges, local service bases and community-based organizations with the intention of meeting local veterans’ educational needs and increasing the veteran population at CI. Represents military-connected student interests and needs on campus-wide and local committees and boards.

Coordinates regular student satisfaction/benchmarking surveys and stays abreast of current trends in student transition. Collaborates with New Student Orientation and Academic Advising to provide a comprehensive orientation for incoming military-connected students. Identifies military-connected students requiring specialized services and provides necessary referrals to campus and community resources as needed. Initiates screening methods, tracking systems, notification networks, support arrangements, and follow-up guidelines. Responsible for managing complex student issues including, but not limited to, University withdrawal, disqualification, and reinstatement appeals and developing policies and procedures that address student persistence patterns. Collaborates with all IDEA programs and services, Academic Advising, Enrollment Services, Housing & Residential Education, and Counseling & Psychological Counseling Services to develop and implement programs designed to retain and graduate a diverse student body. Selects, trains, schedules, and provides day-to-day oversight of student staff, graduate assistants, interns, and volunteers associated with the Veterans Program. Works across divisions to sustain successful partnerships while actively exploring new opportunities to collaborate and support the mission of the University (e.g., community engagement, alumni relations, student clubs and organizations, etc.). Researches grant opportunities and develops and prepares proposals and applications according to guidelines; complies with all grant reporting as required by foundation/corporate donors. Responsible for the care, health, and well-being of the campus facility dog while on campus. Protect and maintain CSUCI’s rights to properly care for facility dog. Performs additional related duties as assigned.


Education: Bachelor’s degree in psychology, education, sociology, communication, social work, or closely related field required; master’s degree preferred.

Experience: At least three years of progressively responsible, professional experience in student services is required which includes at least one year of professional experience supporting military-connected students required.  

Other Knowledge/Skills: Ability to develop effective collaborative relationships with faculty and administration; knowledge and ability to use analytical, problem solving, and organizational skills with the ability to work creatively and independently. Thorough knowledge of both group and individual counseling theories, assessment, procedures, and techniques; Ability to communicate effectively both orally and in writing. Knowledge of federal, state, CSU, and campus financial aid laws, regulations, and policies related to veteran services. Knowledge of and compliance with University and Division of Student Affairs policies and procedures, CSU executive orders, U.S. Department of Veterans Affairs regulations, Department of Defense, and Veterans Administration MOUs. Knowledge of and demonstrated success in developing and maintaining effective work policies, practices, and procedures. Ability to foster a cooperative and positive work environment. Strong interpersonal communication skills as well as the ability to work effectively with a wide range of constituencies in a diverse community. Must be organized and follow directions with minimal supervision and handle multiple tasks. Must possess a high degree of enthusiasm for and experience with the development of educational and social activities that effectively engage college students. Ability to adapt quickly in a fast-paced environment with multiple priorities and deadlines. Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist. Knowledge and ability to use high-level analytical, problem-solving, and organizational skills with the ability to work creatively and independently. Proficiency in the use of computers, including appropriate software. Must maintain the confidentiality of student information at all times (as per FERPA). Must demonstrate inclusivity and be able to communicate effectively with a diverse population of students, faculty, staff and community members. Must be available to work 8:00 a.m. to 5:00 p.m.; however, flexibility with respect to work schedule is necessary as this position will require the occasional evening or weekend service with advance notice, as required. Punctuality and regular attendance is mandatory. Occasional travel will also be required, with advance notice, as required. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring range: $5,025 to $5,442 per month

Advertised: Pacific Standard Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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