DIVISION OF STUDENT AFFAIRS
Student Services Professional II
RESPONSIBILITIES & DUTIES:
Provides individual and group academic advisement to new and continuing students from term of entrance through graduation. Assists with the planning, implementation, and delivery of a comprehensive advising program. Independently plans, problem solves, recommends courses of action, and completes multiple duties of a moderately complex nature with minimal supervision. Assists students with scheduling classes, coursework evaluation, informing students of major/minor requirements, and long-range academic planning. Reports and tracks student progress through the computerized advising tracking system. Provides comprehensive advisement to students who have problems in choosing, pursuing, and adjusting themselves to educational and career goals. Assists students in resolving problems related to their academic progress. Advises students who are experiencing academic difficulty and applies techniques to evaluate past occurrences to recommend appropriate courses of action. Evaluates previous and/or potential coursework to determine course equivalencies, transfer units, and General Education (GE)/graduation requirement placement. Facilitates new student advising at Island View Orientation as well as student success workshops throughout the year. Assists with developing and updating advising materials and with the development of advising tools for major advising. Provides support for various campaigns and outreach efforts geared towards student retention and success. Performs transfer evaluation and graduation audits by applying comprehensive knowledge and expertise of all graduation requirements, necessitating explanation and interpretation of facts to all undergraduate students. Serves as a major advisor for one or more majors (as assigned). Serves as an Academic Advising resource by meeting regularly with various committees (as assigned) such as the Academic Appeals Board, General Education, and Curriculum committees, etc. Through collaboration with other colleagues, monitors and evaluates the quality of the advising program as well as promotes consistency in advisement. Performs additional related duties as assigned.
REQUIREMENTS OF POSITION:
Bachelor's degree communication, psychology, sociology, education, or closely related field required. At least two years of professional experience in college advising required. A closely related Master's degree may be substituted for one year of required experience. Knowledge of general university policies and practices related to undergraduate education and undergraduate degree programs highly desirable. Working knowledge of the basic principles of student development theory and individual and group behavior and techniques and methods of interviewing and educational programming. Demonstrated knowledge of college advising, communication, problem-solving, and teamwork skills. Must have a thorough knowledge of English grammar, punctuation, and spelling as well as excellent written and verbal communication skills. Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; participate in and contribute to group meetings, conferences, and interviews, make oral presentations; clearly express ideas; write clear and concise reports; utilize word processing and data programs, work effectively under pressure, compete assignments in a timely manner, establish and maintain cooperative working relationships with students, staff and faculty; and work in a multicultural environment. Ability to meet the needs of a multicultural, multisexed, and multi-aged student body group. Experience in working with computerized student information systems, databases, and other computer software desirable. Ability to organize and set priorities; quickly learn and apply the goals and objectives of the program, and the policies and regulations of all undergraduate programs. Ability to maintain strict confidentiality in all aspects of work and to interact with and be sensitive to a diverse clientele. Previous work experience in college/university setting desirable. May be required to work outside of traditional business hours with advance notice when possible.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.
This position may be eligible to telecommute up to two days per week based on operational need. Approval is granted by the supervisor and is reviewed every six months.
Hiring Range: $4,304 - $4,720 per month
