CSUCI Jobs

Service Desk Coordinator

Apply now Job no: 554812
Work type: Staff
Location: Channel Islands
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology

Information Technology Services

Technology Support Specialist I

*** Temporary Position with anticipated 2 year appointment. ***

Responsibilities & Duties:

Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures.

Typical nature of work assignments:

  • Provides technical support to faculty, staff, and students utilizing multiple modalities, including in-person, virtual, phone, email, and ticketing systems.
  • Troubleshoots, analyzes, and resolves hardware and/or software issues related to computers, laptops, printers, mobile devices, audio video systems, and other technology equipment.
  • Escalates or routes complex technical issues to more advanced level support teams, as necessary.
  • Diagnoses, troubleshoots, and resolves hardware, software, security, networking, and other IT related issues in university facilities, including classrooms and labs.
  • Performs basic system application and/or database system maintenance.
  • Completes installations, updates, and configurations.
  • Supports computer deployments by using common configuration standards and processes.
  • Completes setup, installation, and maintenance of audio/video presentation systems.
  • Maintains accurate records of technology assets, including inventory, warranties, and service agreements.
  • Performs and coordinates computer and equipment repairs and replacements as needed.
  • Drafts and may create user support documentation and frequently asked questions to facilitate self-service technology support.

Performs other duties as assigned.

REQUIRED QUALIFICATIONS: 

Education: Equivalent to a bachelor’s degree in a related field.

Experience: Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities:

  • General knowledge of information technology systems, applications, and networks.
  • General knowledge of hardware and software troubleshooting and related technology support practices.
  • Organizational and time management skills to plan, organize, and prioritize work.
  • Attention to detail and accuracy.
  • Analytical skills to collect and analyze information and troubleshoot problems.
  • Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
  • Ability to maintain confidentiality and appropriately handle sensitive information.
  • Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
  • Computer skills to appropriately respond to IT complaints and issues.

PREFERRED QUALIFICATIONS:

Education: Bachelor’s degree preferably in a computer science, information systems, educational technology, communications, or related field, and one year of support experience, preferably in a higher education environment.

Experience: Working knowledge of common software application packages and operating systems (Windows and MacOS). Ability to understand, adapt, and be proactive in responses to the changing needs of the campus. 

Knowledge, Skills, & Abilities: Ability to work well in a challenging environment where constructive feedback from others is regularly received. Highly developed verbal and written communication skills. Strong critical-thinking skills with the ability to provide solutions and best practices by analyzing departmental process and policy. Demonstrated customer service skills and the ability to work alongside and communicate with non-technical staff.  Interpersonal skills to cultivate respectful and collaborative relationships with people from diverse backgrounds across campus and externally. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Hiring Range: $4,595 - $4,687 per month

Advertised: Pacific Standard Time
Applications close: Pacific Standard Time

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer

We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

CSU Non-Discrimination Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, California State University, Channel Islands (CSUCI) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The California State University, Channel Islands complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University, Channel Islands (CSUCI) is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSUCI, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Notice of Non-Discrimination on the Basis of Gender or Sex

The California State University does not discriminate on the basis of gender, which includes sex and gender identity or expression, or sexual orientation in its education programs or activities.

Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of gender or sexual orientation in employment, as well as in all education programs and activities operated by the University (both on and off campus), including admissions. The protection against discrimination on the basis of gender or sexual orientation includes sexual harassment, sexual misconduct, sexual exploitation, dating/domestic violence, and stalking.

Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to have experienced the conduct that could constitute sex discrimination or sexual harassment), in-person, by mail, by telephone, or by electronic mail, using the contact information listed below for the Title IX Coordinator, or by any other means that result in the Title IX Coordinator receiving the person's verbal or written report. Such a report may be made at any time (including during non-business hours) by using the telephone number or electronic email address, or by mail to the office address listed for the Title IX Coordinator. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Erica Moorer Taylor, Title IX Coordinator & DHR Administrator

Location: Title IX & Inclusion Office | Lindero Hall
Email: erica.taylor@csuci.edu | Phone: (805) 437-3656
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Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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