Division of Academic Affairs
Student Services Professional II
*** Temporary Position ** *
THIS IS A GRANT-SUPPORTED POSITION SUBJECT TO CONTINUED AVAILABILITY OF GRANT FUNDS. NO PERMANENT APPOINTMENT WILL RESULT FROM THIS POSITION.
*** This recruitment may be used to hire multiple candidates. ***
RESPONSIBILITIES & DUTIES:
Integrated Academic & Career Navigation
• Provides individual and group guidance related to academic planning, major and career exploration, degree progress, career readiness, and post-graduate goals for assigned student populations, including first-year, transfer, and undeclared students.
• Provides academic advising within established training, policy, and role scope, including degree planning, registration, academic milestones, and University processes; coordinates with Academic Advising or academic programs when specialized curricular interpretation is needed.
• Connects students with career exploration, internships, student employment, research, service learning, employer engagement, graduate education, and other career-connected or experiential opportunities; helps students recognize and articulate skills gained through academic and co-curricular experiences.
Proactive Student Success, Enrollment & Coordinated Support
• Uses University systems, Early Alerts, enrollment information, and other indicators to conduct proactive outreach, identify barriers, develop action steps, coordinate referrals, and follow up with students to support persistence and completion.
• Supports new and continuing student enrollment activities, including Admitted Dolphin Day, open houses, orientation, new-student advising and registration, drop-in support, enrollment campaigns, and other such activities and time-sensitive student-success initiatives.
• Participates in coordinated care and case-management practices and works with faculty and campus partners to connect students with appropriate academic, financial, wellbeing, and student-support resources.
Career-Connected Programming & Matrix Collaboration
• Supports CI Compass programming focused on workforce alignment, career readiness, academic-to-career connections, student engagement, and successful transition from college to employment or graduate education.
• Facilitates workshops, presentations, class-based activities, and cohort experiences related to academic planning, career exploration, professional development, transferable skills, goal setting, and related student-success topics.
• Works across Academic Advising, Career Development, faculty, employers, alumni, community partners, and other campus units to strengthen referral pathways, coordinated programming, and shared student-success practices. Matters requiring formal policy, personnel, procurement, fiscal, or other institutional approval are referred to the responsible university office.
Data, Assessment & Grant Support
• Maintains accurate documentation of student interactions, referrals, participation, and outcomes in designated University systems; provides service and participation data needed for CI Compass assessment and grant reporting; and supports continuous improvement of project activities.
• Uses student and program data to identify patterns, inform outreach and programming, and contribute to evaluation of academic progression, retention, career engagement, and post-graduate outcomes.
OTHER DUTIES
Performs other related duties and supports additional CI Compass, Academic & Career Success, and student-success initiatives as assigned, consistent with the scope of the classification and grant objectives.
This is an in-person, student-facing, campus-based position requiring a regular on-campus presence to support advising, outreach, programming, and student services. Occasional evening and weekend work may be required to support enrollment activities, campus events, and other program or institutional needs.
REQUIRED QUALIFICATIONS:
Education: Equivalent to graduation from a four-year college or university in a job-related field.
Experience: The equivalent of two years of professional experience in student services or a related area. A master’s degree in a job-related field may substitute for one year of professional experience, consistent with CSU classification standards.
Knowledge, Skills, & Abilities: Working knowledge of student services practices and demonstrated ability to advise students individually and in groups; analyze student needs and information; exercise sound judgment; apply established policies and procedures; make effective referrals; independently organize day-to-day assignments; facilitate workshops and outreach; maintain accurate records; use student-success and career-development technologies; manage multiple priorities; maintain confidentiality; and work effectively with diverse students, faculty, staff, administrators, and external partners in a collaborative, cross-functional environment.
PREFERRED QUALIFICATIONS: Master’s degree in counseling, higher education, student affairs, education, career development, or a related field; experience in academic advising, career advising, student-success coaching, retention support, case management, workforce-readiness programming, or related higher-education services; experience using EAB Navigate, Handshake, Slate, or similar platforms; and experience using student data to inform outreach, intervention, assessment, or continuous improvement.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a ‘Campus Security Authority (CSA)’ to report crimes for the federally mandated Clery Act and is required to comply with the requirements set forth in CSU Executive Order 1107 revised March 24, 2017 as a condition of employment.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.
Please note: California State University, Channel Islands (CSUCI) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
Education Code 89521 Requirements: Applicants may be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Hiring Salary: $5,083 - $5,708 per month
