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Basic Needs Case Manager

Apply now Job no: 505454
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Division of Student Affairs

Student Services Professional IV


Assists students in optimizing their educational experience while minimizing the impact of basic needs distress on students' academic careers. Coordinates care, interventions, social support with appropriate referrals, and follow up services within a broad network of campus and community resources. Provides a safe, welcoming, and affirming environment for all students. Provides case management and support to students in need of support related to food, housing, and financial insecurities. Provides consultation to students, faculty, staff, parents, and family members who are concerned about a student experiencing basic needs insecurities. Collaborates in providing support to students in distress by triaging concerns and coordinating a response with the Campus Access, Retention & Equity (CARE) Case Manager. May oversee professional referrals for both on and off-campus providers, ongoing support, outreach, and follow-up. Develops services for students, coordinates basic needs and resources between the Dean of Students office, CAPS providers, Student Health Services (SHS) practitioners, Financial Aid, Student Business Services, and Enrollment Management staff. Serves on the Basic Needs Task Force and on the CARE Team. Establishes and maintains external relationships with community partners relative to housing, food, and financial needs. Serves as the lead staff member to assist students with the CalFresh application, provides training and support to professional staff to provide CalFresh application assistance, trains student assistants and/or volunteers to assist with CalFresh outreach and prescreening, responsible for CalFresh marketing and builds and establishes new partnerships to expand CalFresh support for students. Assists with maintaining compliance with grants and/or contracts with community partners as it relates to the Basic Needs Program. Collaborates with the Basic Needs Coordinator to establish events and activities that support the Basic Needs Program such as Hunger & Homelessness Awareness Week, CalFresh Outreach Days, Swipe Out Hunger and more. Responsible for maintaining accurate files and data for all cases and provides status reports each semester and as needed. Responsible for developing and presenting to the campus community on available resources and strategies for assisting students experiencing basic needs insecurities in collaboration with the Basic Needs Coordinator. Conducts community outreach and education, data collection, assessment, and other relevant special projects. Carries out special projects and initiatives as directed by the Basic Needs Taskforce. Develops and administers an assessment plan for case management services in collaboration with the CARE Case Manager and CAPS Case Manager. Assists in the preparation of departmental, division, and university reports. Assists with maintaining a web presence and utilizing various marketing strategies. May serve on the Campus Access, Retention & Equity (CARE) Team. May provide support to the Dolphin Pantry, CARE or Student Conduct on an as needed basis. Carries out and supports special projects as a member of the Dean of Students office. Performs additional related duties as assigned.


Bachelor’s degree in psychology, social work, counseling, educational leadership, or closely related field from an accredited institution required; Master’s degree strongly preferred. Licensure as a clinical social worker or comparable practice/field is strongly preferred. At least four years of post-bachelor’s degree professional experience in a job-related field required. Three years of progressively responsible work in case management preferred.  Knowledge of available food and housing resources in the broader Ventura County and Southern California area to assist students in meeting their basic needs. Knowledge of CalFresh/SNAP preferred. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting). Solid knowledge of undergraduate and graduate student development theories to explain college student behavior. Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques, and confidentiality. Ability to develop, implement, and market new outreach programs and provide consultation services. Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, sexual orientation, and military status. Must have excellent written and verbal communication skills, as well as effective presentation skills. Effective interpersonal and communication skills as demonstrated by a pronounced sensitivity to the needs of a diverse student body; demonstrated experience working with diverse student, faculty, staff and community populations and proven ability to create an inclusive and welcoming campus environment. Must be able to demonstrate respect and integrate cultural sensitivity when providing case management services while supporting students with basic needs insecurities. Extensive knowledge of student security and privacy requirements including Family Educational Rights and Privacy Act (FERPA). Experience and familiarity with case management database/software is preferred.

The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act and must provide reports regarding Clery crimes about which they become aware to the designated campus authority. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring Range: $5,501 - $5,918 per month

Advertised: Pacific Daylight Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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