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CSU Channel Islands is transitioning to a new online application system. To view and apply for jobs posted prior to July 21, 2021, please visit: Faculty Jobs | Staff Jobs

Information Technology Consultant

Apply now Job no: 513670
Work type: Staff
Location: Channel Islands
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Information Technology Services

Information Technology Consultant - Foundation

RESPONSIBILITIES & DUTIES: 

Responsible for understanding the business processes of the Solution Center and Information Technology Department, for the routing of tickets, and serving as the Tier One support for the campus. As part of the User Services team, the incumbent will ensure that Solution Center responds to all Tier 1 request. As the dedicated first point of contact for IT support, regularly works alongside staff to ensure IT services are provided to students, faculty, and staff and are developed in a manner that best meets the needs of the University as a whole. Provides technical support to the staff and students by resolving IT problems in a timely manner. Provides real-time consulting and intervention to address immediate problems. Serves as the main contact for the printer materials in different locations on campus. Checks virus protection, diagnoses user problems, verifies access to necessary applications, and sets up smartphones. Creates and maintains updated system documentation and procedures for the campus community. Researches hardware/software issues to find and suggest solutions. Tests new software and hardware options as directed. Assists and provides instruction to staff and student users with computer tasks. Provides user training and documentation development. Collaborates within the User Services Group and across the University, maintaining a team-oriented attitude and approach to data needs and problem-solving. 

Works with sensitive information to include password resets and identity management. Coordinates computer inventory, manages work tickets and hardware/software installations. Coordinates computer moves and installations as needed.

Provides appropriate training and direction to student technology assistants to support their effectiveness and productivity and may assist in the delegation of the day-to-day work activities.

Other related duties as assigned.

REQUIREMENTS OF POSITION: 

Bachelor’s degree required, preferably in a computer science, information systems, educational technology, communications, or related fields, and one year of IT support experience, preferably in a higher education environment. Working knowledge of common software application packages and operating systems.  Highly-developed verbal and written communication skills. Strong critical-thinking skills with the ability to provide IT solutions and best practices by analyzing departmental process and policy. Proven customer service skills are essential and the ability to work alongside and communicate with non-technical staff is vital. Excellent interpersonal skills required to cultivate respectful and collaborative relationships with people from diverse backgrounds across campus and externally. The ability to work independently with substantial latitude for action and decision while maintaining focus on achieving desired goals in a timely manner. The ability to understand, adapt, and be proactive in response to the changing technology needs of campus. Must be able to work well in a challenging environment where constructive feedback from others is regularly received.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU.  Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

Hiring Range:  $3,750 - $4,000 per month

 

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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