Coordinator of Residential Education

Apply now Job no: 534220
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)

Division Of Student Affairs

Student Services Professional II

** TEMPORARY POSITION - Position through December 31, 2024 with the option of renewal based on occupancy and budget . **


Serves as the staff member responsible for the daily operations of housing villages with over 1,000 students in residence. Appropriately responds to daily requests for information and assistance from staff, residents, and other interested parties. Recommends solutions to problems and changes in program procedures to the Senior Director of Housing & Residential Education (SDHRE). Establishes a positive community atmosphere to promote the academic and personal development of students in assigned areas. Resolves conflicts and encourages communication among staff and residents. Cultivates effective and mutually supportive working relationships with members of the campus community. Promotes Housing & Residential Education (HRE) events throughout the campus and represents HRE at University events. Serves on the Division of Student Affairs (DSA) and campus committees as needed. Assists with the recruitment, training, evaluation, development, and day-to-day oversight of Assistant Coordinators of Residential Education (ACREs). Provides ACREs and Senior Community Advisors (SCAs) direction, leadership, and accountability in their special assignments, which include, but are not limited to large-scale programs and Spring Student Assistant Training. Oversee at least two special assignments including, but not limited to Alcohol Education Program, Fall Student Assistant Training, and Student Staff Recruitment & Selection. Assists with the recruitment, selection, training, and evaluation of Resident Advisors (RA), Desk Assistants (DA), and RHA Executive Board members. Serves in a lead capacity with other RE staff, to provide leadership training for Residential Education student assistants, residents, and volunteers. Collaborates within the DSA and other campus and community entities to provide an unparalleled RA program. Provides ongoing training and performance review for RAs through formal and informal training sessions and individual meetings. Liaises with HRE & CSUCI staff to respond to and follow-up on student needs, as appropriate. Meets regularly with students to address behavioral, college adjustments, roommate, and other concerns. Approves and collaborates with HRE staff to process room change requests. Requests assistance from HRE and CSUCI specialists to provide conduct, counseling, basic needs, CARE Team, and health center referrals, as appropriate. Creates, edits, and updates the  RA programming guidelines via the Community Development Model (CDM) and advises RAs in the planning, implementation, execution, and assessment of co-curricular programs consistent with the CDM. Builds upon signature programs and collaborates with other departments in the DSA and University staff and faculty to provide programs that meet students’ needs. Promotes campus events throughout assigned villages. Reviews incident reports and assists the SDHRE with timely and appropriate resolutions of student conduct and wellbeing concerns. Interprets and explains HRE standards, expectations, procedures, and the developmental and educational goals of the conduct process to RAs and residents. Upholds behavioral expectations as a CSUCI student conduct officer, adjudicating violations of the HRE Community Living Standards and the CSU student conduct code among resident students with an emphasis on educational and developmental outcomes; issues sanctions from verbal warning to probation. Provides reports to the SDHRE, the Associate Vice President for Student Life & Support Programs and Dean of Students, the Vice President of Student Affairs, and the Dean of Students office. Assists with coordinating the move-in and move-out process. Provides HRE conference assistance as needed during summer months. Summer Conference assistance includes customer service, emergency response, and on-call duty support for conference clients. Assumes day, evening, holiday, and weekend on-call responsibilities in rotation with other Residential Education staff. Provides on-call services including crisis and emergency response, facility maintenance, direction and support for RAs, and conflict resolution for all HRE residents. Works closely with the University Police Department in the immediate response and resolution of residential student conduct, wellness checks, and health concerns. Participates in ongoing professional development and attends all staff trainings and meetings. Participates on CSUCI committees and other programs that promote student success and other Divisional or University initiatives. Maintains confidentiality of student information at all times (as per FERPA). Maintains confidentiality of personnel information. Performs additional related duties as assigned.


Education: Bachelor’s degree required, Master’s degree preferred.

Experience: Two years of professional experience in a student services area. Full-time, professional experience in a residential education/residential life program with live-in experience preferred.

Other Skills/Knowledge: Must possess a working knowledge of group dynamics and multicultural issues as well as current issues and trends in higher education; an understanding of student, staff, and leadership development; working knowledge of management techniques and personnel practices; ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; ability to adapt to an ever-changing environment; ability to make decisions and carry through actions having implications with regard to other departmental and university-wide goals; competent administrative and organizational skills (including the ability to effectively utilize computer hardware and software tools such as operating a PC, and working with Microsoft Word, Excel, Outlook, and other relevant software.); effective interpersonal and communication skills; the ability to establish and maintain cooperative working relationships with faculty, administrators, staff, and students; the ability to make reasoned and balanced decisions in moderately complex situations; the ability to acquire a general knowledge of the overall operation and functions of the Housing & Residential Education area. Must have thorough knowledge of English grammar, spelling and punctuation; outstanding written and oral communication skills, including the ability to provide presentations. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to work a variable schedule as needed, including evenings and weekends. Must live on campus in University-provided accommodations so that emergency response requirements can be effectively and promptly fulfilled.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a Campus Security Authority as defined by the Jeanne Clery Campus Security Act and must provide reports regarding Clery crimes about which they become aware to the designated campus authority. 

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment.

Hiring Salary: $4,610 per month

Advertised: Pacific Standard Time
Applications close:

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California State University Channel Islands is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Should you require a reasonable accommodation in the application and/or interview process, please contact Human Resources Programs (805) 437-8490.

Contact Us

For assistance regarding the employment application or website, please contact:

Faculty Employment: Academic Personnel at (805) 437-8455 (8-5 M-F PST) or email.
Staff Employment: Human Resources (805) 437-8490 (8-5 M-F PST) or visit the HR Service Desk

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